Change Management
Continuous Change Is the New Normal – Supporting Stakeholders Is Key
Across the country, state and local governments are facing the continuous need to modernize and evolve to overcome new challenges and improve services. Satisfying these needs may involve changes to processes, policies, technologies, staffing, and even culture. Implementing these changes often requires substantial participation and commitment from staff members and partner agencies.
MCP helps clients achieve their organizational goals through strategies and methods that support their stakeholders in accepting and adapting to change.
Change Is Hard. We’re Here to Help
Change is a personal experience and a person’s background, experiences, opinions, and beliefs influence how one thinks, feels, and behaves in the face of change. Most of us do not like change because it challenges our competence and confidence. This human response reveals that change needs to be processed on both an intellectual and emotional level. When these natural processes go unsupported, the workforce will become frustrated and disengaged, putting project and organizational success at risk.
The proven solution is to prepare, equip, and support people through the application of Organizational Change Management (OCM). MCP offers a wide array of OCM services provided by certified change managers to support clients in navigating change.
Our Public-Sector Change Management Approach
Understanding that continuous change is now the new normal, Mission Critical Partners built a team of experts with a distinct advantage: our change practitioners are highly skilled in managing transformation and they bring extensive experience from the public sector. MCP leverages a variety of change methodologies and best practices to tailor OCM to the unique needs of public-sector clients. For most efforts, clients can expect to be guided through MCP’s phased process:
- Prepare Phase. Understanding the client’s organization and the goals sought to be achieved by the initiative is the first step. From these insights a strategy will be developed to support stakeholder buy-in and instill the critical behaviors that are necessary for success.
- Manage Phase. This entails translating the strategy into action plans that will assist stakeholders to prepare for and participate in the changes being implemented. Stakeholder alignment, engagement, training, and communication are the key areas of focus.
- Sustain Phase. An intentional approach to sustainment will be developed to optimize the success of the change initiatives in the long term. This involves transferring ownership, formalizing roles and responsibilities, and reinforcing critical behaviors.
MCP’s approach to OCM is scalable to, with services available for small projects as well as large, multiyear transformations. We provide change support focused on delivering results, customized to meet the client‘s specific needs and organizational goals.
By choosing Mission Critical Partners, you benefit from a partner that understands the intricacies of government operations and the complexities of change, leading to a more efficient and successful modernization journey.
Expertise Across the Change Management Lifecycle
Organizational Readiness and Impact Assessments
Stakeholder Analysis
Definition of Success and Change Strategy
Executive Sponsorship and Change Leadership
Cross-Agency Bridges and Change-Ambassador Network
Resistance and Dysfunction Management
Sustainment and Reinforcement
Organizational Change Management Maturity Model
Insights and Client Success
Blog: Operational Change Management Depends Largely on Organizational Culture
People generally are reticent to change and will do almost anything to avoid it. That’s because change represents the unknown, which is scary. Learn how to:
- Avoiding Pockets of Resistance
- Culture—the Invisible Infrastructure of an Organization
- Avoid the ‘Failing to Communicate’ Fallout
Whitepaper: Organizational Change Management in the Public Sector
This whitepaper discusses the importance of deploying organizational change management as a program and project enabler, as well as the importance of dealing with people in such initiatives.
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How can we support your mission? From design and procurement to building and management, our national team of experts is here to help…because the mission matters.
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