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PSAP Roundtable Discussion: Strategic Scheduling Forum

Mission Critical Partners (MCP) is hosting a PSAP Scheduling Roundtable on November 13, 2024, from 11:30 a.m. to 2:30 p.m. Eastern. This interactive session will provide a collaborative forum for PSAP leaders to share and discuss innovative scheduling practices aimed at enhancing staffing and operational efficiency. Unlike traditional webinars, this roundtable will prioritize active participation, featuring comprehensive discussions on diverse scheduling models, direct interaction, and polling questions to ensure a rich exchange of ideas. Attendees will gain actionable insights and effective practices, benefiting PSAP leaders with enhanced resources for staffing configurations. Post-roundtable resources, including the discussion recording, schedule packets, and summary takeaways, will be made available to all participants.

Takeaways:

•     Understanding the history and evolution of PSAP scheduling.
•     Exploring various shift assignment methods and their impacts.
•     Identifying strategies for handling vacancies and overtime.
•     Learning about creative scheduling models.
•     Access to comprehensive post-roundtable resources for further implementation.

Feel free to share this complimentary roundtable discussion with another organizations that may benefit from it.

Louisa Lake – Public Safety Consultant

Louisa, a Public Safety Consultant at Mission Critical Partners, brings over 34 years of experience in public safety communications. A certified Emergency Number Professional (ENP), she specializes in staffing, procedures, training, and policy development. Louisa leads operational and staffing analyses, revises policies during consolidations, and serves as the team’s technical editor. She is also a NENA instructor for staffing and policy development and leads NENA’s Emergency Number Professional (ENP) Bootcamps.

Jenna Streeter – Communications Consultant

Jenna is a Communications Consultant at Mission Critical Partners with 18 years of experience in public safety communications. She has experience in both large and small PSAPs and is an active in standards development with both APCO and NENA. Jenna has a strong background in operations and in effecting cultural change in 911.

Shannon Price – Communications Consultant

Shannon, a Communications Consultant at Mission Critical Partners, has over 33 years of experience in public safety communications. A certified Emergency Number Professional (ENP), she specializes in PSAP operations, leadership, staffing, and technology implementation. Shannon has a proven track record in enhancing service delivery, conducting statewide assessments, and managing feasibility and compensation studies.

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